Tuesday, June 12, 2012

Testimonials from our Customers


We needed out duct work worked on and our heater service. We knew that a 20+ old furnace might need to be replaced. Not saying we were excited about this prospect but Sandium helped ease the pain of a new system. I found them through yelp and PG+E. From the moment I spoke to Tyler, I knew he was a cool guy. We scheduled an appointment and he was upfront and honest about all the alternatives. The best way to go was through a rebate program.
The crew that worked on the project was nice and courteous. Chava was the manager and he was great.  A real nice guy and a guy that was looking out for us at every turn. 
The only bummer thing was a rebate that was offered on our unit did not go through. It had expired before we could take advantage of it.

Rox R

January 7, 2012

I had my first introduction to Sandium yesterday.   Nik from Sandium came out to my house to give me a quote request.   I have dealt with dozens of trades people in the past twenty years of living in the bay area and must say that Nik came across as a REAL professional who knows his trade cold.   Given he is one of the co-owners I am not surprised to see the man five star ratings others have posted for Sandium.  They certainly passed the first step I look for a company I want to deal with - do they know their stuff and are are they current, are they courteous, and are they willing to take the time to understand your needs and priorities.

Bay Area, Savvy Consumer

Sandium installed an air sourced heat pump for us.  A part was defective (from the factory) so we didn't have heat for two days, but I would use them again in a heart beat!  They worked long hours to fix the problem, communicated with us about everything, were very clean and professional.  I've recommended them to friends and they were equally pleased with the work.
I highly recommend Sandium for A/C work.

When shopping for A/C installation two years ago for my new home, I talked to three different A/C specialists. Sandium stood head and shoulders above the other service providers I spoke to. Nik was the lead pre-sales consultant. He was incredibly professional, timely, excellent at answering all of my questions. He did a thorough on-site inspection before and helped make an excellent recommendation on the specific unit to install in my house. We wanted to make sure we had a unit that would run efficiently and quietly, but we also have a very small patio area in which to place the fan/condenser outside the house. He explained that unit would cost a bit more, but we'd probably be happy with it. And he's right. When our neighbor's A/C is running at the same time, it's louder than ours when we're standing right next to it.

The labor costs were just a bit more expensive than two other service providers I also shopped, but the service, thoroughness and professionalism were well worth it. I was confident that Sandium would do great work, and they did.

One thing I really appreciated with Nik's insistence that the builder of our house provide us with the duct leakage test results before doing the A/C installation. He didn't want to charge us to do it if it wasn't needed, but he said it would save us a lot of money if we were sure the ducts were well sealed before we went forward with the installation. He explained that most builders in new home developments only sample test a few homes but variances can be large from home to home. The builder eventually provided us home-specific the records to show that we were within normal leakage allowances.

On the day of installation, the technician showed up on time, explained everything he was doing, did thorough testing, and was very respectful. He wore shoe covers whenever he needed to come in the house. Everything went smoothly with the installation. During testing, it was discovered that a fuse would need to be upgraded to 30 amps to handle the load of our AC unit. They didn't have one in the truck, but came back the very next day and replaced it, tested it thoroughly, and without any additional charge.

Sandium also saved me money a few months after the A/C was installed when we decided to have paver stones installed in our patio. The paver stone vendor had said that we'd need to have the A/C unit removed and reinstalled for them to do the work. I called Sandium to ask them to do the work, and they said, "No, let me talk to the contractor you're working with. We shouldn't have to do that." They spoke to the paver stone contractor and, sure enough, the paver guys agreed that they could work around the unit and still do a good job. And they did. Sandium saved us $500-600 of labor with that phone call. I'm not sure that another A/C company would have said no to the opportunity for a $500-600 job.

I can't recommend these guys enough.

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